FAQ
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Do you ship internationally?
Yes we do! (You may have to pay extra for shipping
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Yes!
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
What are the pillow’s dimensions?
Nuvora measures approximately 26 × 15.35 inches. It has two height options to help you choose the feel that suits your sleeping position.
How long does the pillow take to expand after opening?
24-72 hours!
Is the cover removable and washable?
Yes. The outer cover is removable and machine washable. The memory foam insert should not be placed in the washing machine.
How should I clean the memory foam?
Remove the cover and follow the care instructions provided with the product. The foam insert should generally be spot-cleaned only and allowed to air-dry completely.
How do the two height options work?
Simply rotate the pillow to choose between the higher and lower sides. This allows you to find the height that feels most comfortable for you.
Which sleeping positions is Nuvora designed for?
Nuvora is designed for back, side, and stomach sleepers. Its contoured shape gives you different areas to rest your head, neck, shoulders, and arms.
Is Nuvora a medical pillow?
Nuvora is designed for everyday comfort and support. It is not intended to diagnose, treat, or cure any medical condition.
How can I contact Nuvora?
For questions or support, contact us at nuvoracomfortpillow@gmail.com.